Basic Consumer’s Rights are:
Consumers have to right to be assured that a selection of quality products and services are available for them to purchase at competitive prices. A consumer should have the opportunity to select the goods and services that he or she wants to purchase.
2. The Right to Safety
Consumers have the right to expect protection from hazardous products and services purchased in the marketplace. Consumers have protection from the sale and distribution of dangerous goods and services.
3. The Right to be Informed
Consumers have the right to receive adequate information on products and services on which to base buying decisions.
4. The Right to be Heard
Consumers have right to equal and fair consideration in government policy-making situations, as well as prompt treatment in administrative courts or legal communities. Consumers have a right to complain when they are problems and concerns. Consumers have the right to speak up, to be heard and to expect positive results. Through this right, both business and government are expected to response to consumers.
5. The Right to Redress or Remedy
Consumers are afforded the opportunity to a hearing to voice dissatisfaction such that a resolution is reached and the complaint is settled satisfactorily.
6. The Right to Environmental Health
Consumers should be protected from the devastating effects of air, earth and water pollution that may result from the performance of daily marketplace operations. Consumers have the right to live and work in an environment that does not threaten the well-being of present and future generations.
7. The Right to Service
Consumers have to right to be treated with respect, an appropriate response to their needs and problems, and good quality design and workmanship in a product. Consumers expect courteous manner in a store or other establishment even if a purchase is not made. Service means access to essential goods and services to include adequate food, shelter, clothing, health care, education and sanitation – basic needs that should be available to all consumers.
8. The Right to Consumer Education
Consumers are extended the right to continuing consumer education that supports the benefits and enjoyment of other specific rights. Consumers have the right to some form of education and mastery of knowledge and skills needed to make informed decisions in the marketplace.
